Questions about custom cakes?

May 15, 2018

FREQUENTLY ASKED QUESTIONS 

 

 

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Do you offer special diet cakes?

Yes! we can make most cakes gluten free, egg free or both. Just mention your special dietary needs when you order.

*Allergens*  Please note that all items are produced on equipment that also processes products that contain milk, egg, wheat, soya, nuts and other allergens.  

 

 

Do you do wedding cakes?


Absolutely!  Please enquire about your wedding cake needs.

 

 

Contact us for a free quote!

 

 

 

 Is your kitchen nut free?

 

Julia's Cake & Eat It! is not a nut free facility. We can make cakes that do not contain nuts, however, we do make cakes that contain nuts so cannot guarantee there would be no cross-contamination even though we thoroughly clean and sanitise before and after each order. 

*Allergens*  Please note that all items are produced on equipment that also processes products that contain milk, egg, wheat, soya, nuts and other allergens.

 

 

How far in advance do I need to place an order?

 

Please place your order as far in advance as possible, especially during the busy seasons in spring, summer and around holidays. We do have a maximum capacity of orders weekly so please book early to reserve your place on our calendar as we get booked up months in advance. 

Last minute cake order? Contact us and we will do our best to accommodate your needs, but cannot guarantee availability last minute. 

 

 

Do you accept credit/debit cards?

 

Unfortunately, we do not accept card payments at the present time, only payments made by bank transfer, paypal or cash.

*Please note that any payments made via PayPal will incur a surcharge.*

 

 

I don't see your pricing. How much do you charge for cakes?

 

This is a good question, and it's kind of like asking "how long is a piece of string?" As each custom cake order is unique, pricing is determined by servings and complexity of the design. Please contact us for a free quote. If delivery and cake set up is required for your event, there will be an additional fee for this, depending on the location.

 

 

Do you deliver?

 

Yes! For an additional fee we will deliver to your event, or an alternative address.  Please enquire when placing your order.

 

Do you offer shipping?

 

No, we do not offer shipping at this time.

 

 

Do you offer an incentive for referrals?

 

Yes! Tell someone how much you love Julia's Cake & Eat It! and when they book an order, you'll receive a £5 voucher to use on your next order. There is no limit as to how many you can earn but only one voucher may be used per order.  Your friend will also need to quote your name when placing their order so that we know to send you your voucher.

 

How can I get a free quote and place an order?

 

You can contact us here

Send a private message through the Facebook page
Email us at juliascake.eatit@gmail.com
Call us at 07970 439652

 

 

What is your payment policy for custom orders?

 

In order to have your event booked on our calendar, we require a 50% non-refundable deposit on confirmation of order, with the balance paid five working days before collection/delivery. If the order is placed less than 2 weeks before your event date, payment will need to be made in full before securing the date. Orders will not be booked on our calendar without a deposit.

 

 

Can I provide pictures of the design that I would like?

 

Yes! We welcome your inspiration photos for your cake. As cake design is an art, there may be slight variations to the presented photos to represent its individuality and to avoid infringement of copyright. 

 

 

 

 

 

 

Do you do corporate events?

 

Yes! You can order tray bakes / sheet cakes, tiered cakes or cupcakes to feed a crowd.

 

 

Can I make changes to my order?

 

Custom cakes require advanced planning and preparation. Minor changes may be possible if we are not too far into the production of your cake. Contact us to enquire.

 

 

How can I follow Julia's Cake & Eat It! on social media?

Facebook

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Instagram

 

 

 

If the above does not answer your questions then please feel free to get in touch and we will do our best to assist you.

 

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Contact us for a free, no obligation quote.

 

 

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