TERMS AND CONDITIONS
All Products made by Julia’s Cake & Eat It! are subject to the following Terms and Conditions.
All cakes, fillings and icings may contain, or come into contact with, egg, wheat, dairy, nuts or other allergens.
It is the responsibility of the Customer to inform Julia’s Cake & Eat It! prior to confirmation of their booking, of any allergy / intolerance issues. It is the responsibility of the Customer to inform their guests of all allergy / intolerance information and, accordingly, Julia’s cake & Eat It! will not be held liable for any allergic reaction resulting from the consumption of any product supplied.
All special diet products are NOT guaranteed suitable for people with allergies, and are suitable for intolerances only as Julia’s Cake & Eat It! cannot guarantee an allergen free environment.
All products are made to be eaten on the day of the celebration.
All Quotations are valid for 10 days from the date of issue.
If, in the event that the chosen date has been filled by another order / customer, prior to the Customer confirming the booking, Julia’s Cake & Eat It! is not obliged to honour the quote.
Quotations are not bookings. All bookings are subject to availability (time and materials).
Here at Julia’s Cake & Eat It! we appreciate as much notice as possible for all orders as we are continually booked in advance. We will, however, endeavour where availability permits, to accept short notice cake orders.
Any products ordered from a copy of an original can only be reproduced by Julia’s Cake & Eat It! as our interpretation of that product and will NOT be an exact reproduction of that product to avoid infringement of copyright.
All cakes are individually hand made and may therefore have slight differences in final design.
A minimum non-refundable deposit of 50% is required at confirmation of order to secure your date. For last minute orders (ordered 2 weeks or less in advance of the required collection/delivery date) the full amount of the order will need to be paid at confirmation of order.
No order can be processed and work cannot start on the production of any cake until the deposit has been received.
Where Julia’s Cake & Eat It! has delivered a Product that is an accurate interpretation of what has been quoted and invoiced, but the Customer does not accept the finished Product, the deposit / balancing payment WILL NOT be refunded. The Customer can choose to take the Product(s) or leave it / them.
Julia’s Cake & Eat It! cannot be held responsible for any consequential losses and shall not be deemed in default of this Agreement for any cessation, interruption or delay in the performance of its obligations (excluding payment obligations) due to earthquake, flood, fire, storm, snow, natural disaster, act of God, war, terrorism, armed conflict, labour strike, lock out, boycott or other similar events beyond the reasonable control of Julia’s Cake & Eat It!
Where Julia’s Cake & Eat It! cancels the booking due to illness or any other unforeseen circumstance that affects the ability to deliver the ordered Product, the deposit will be refunded within seven (7) days of notification to the Customer.
The deposit will be refunded via bank transfer only, and the Customer will need to provide these bank details to Julia’s Cake & Eat It! If the refund is to be made into the bank account of a third party then the Customer will be required to provide written authorisation to this effect.
FINAL BALANCE PAYMENTS AND COLLECTIONS
The balance is due a minimum of 10 working days (30 working days for wedding cakes) before the date of collection / delivery and the money needs to clear into the account BEFORE the product leaves the premises or is handed over on delivery. Your cake will not be handed over until full payment has been received.
The Customer may chose to pay the full amount of the order at the time of order confirmation if they so wish.
Once the Product has been delivered, inspected and accepted by the Customer, it is then the Customer’s responsibility to store and care for the Product as per the written instructions provided by Julia’s Cake & Eat It! Julia’s Cake & Eat It! advises that Customers consider taking out insurance for expensive orders.
A delivery date and time will be agreed, in writing, by both parties and if the Customer is not at the location at this time and date, and Julia’s Cake & Eat It! is not able to contact the Customer, the Product will be transported back by Julia’s Cake & Eat It! and it will be the Customer’s responsibility to collect the Product at a time that is convenient to Julia’s Cake & Eat It! A charge will be made in respect of any additional deliveries and it may not always be possible to redeliver due to other commitments. Deliveries to third parties can only be actioned upon receipt of written instructions from the Customer, e.g., text message, email, etc., and confirmed by Julia’s Cake & Eat It!
LIMIT OF LIABILITY
In the unlikely event that there is a problem with the Product, which is deemed to be the fault of Julia’s Cake & Eat It!, our liability is limited to the cost of the Product and no further losses beyond this will be accepted by Julia’s Cake & Eat It!
All complaints must be notified to Julia’s Cake and Eat It! in writing within 24 hours from date and time of collection / delivery and the Product must be returned personally by the customer to Julia’s Cake & Eat It! for inspection. Julia’s Cake and Eat It! takes customer satisfaction very seriously and will endeavour to reach a mutually acceptable solution.
Julia’s Cake & Eat It! reserves the right to use any image of a Product made by us for publication at a later date.
Julia’s Cake & Eat It! will endeavour not to post any photos on social media or other platforms until after the event has taken place.
Julia’s Cake & Eat It! will never use any image that is supplied by the Customer, without first obtaining the Customer’s permission, i.e., children’s birthday parties and photos of events.
All logos and cakes / products designed by Julia’s Cake & Eat It! are copyright to Julia’s Cake & Eat It! and may not be used by any other person or entity without written permission from Julia’s Cake & Eat It!
RETURN OF HIRED EQUIPMENT
Deposits are taken for all equipment. All equipment must be returned on the agreed date or extra charges may be levied to cover hire costs. Any damage to equipment will incur a reduction of deposit returned in order to cover the cost of repair or replacement.
Equipment hire price, deposit and all other charges will vary depending on which item of equipment is being hired, and in what condition and time frame it is returned by the Customer.
Any Gift Vouchers, Flyers or Special Offers being redeemed will only be honoured if the date of collection is within the expiry period of the voucher / offer. Any intention to use Gift Vouchers, Flyers or Special Offers need to be mentioned at the time of order.
The voucher or flyer must be presented on collection of baked goods otherwise the items cannot leave the premises without an additional payment in cash to the normal value of the baked goods. The voucher / flyer must be surrendered on collection of baked goods and is treated like cash. Vouchers / flyers may only be used in exchange for baked goods and may not be exchanged for cash. Only one (1) voucher / flyer may be used per order and may not be used in conjunction with any other offer.
It is the responsibility of the Customer to check the condition of the Product before leaving the premises or accepting delivery. Once the item has left the premises or delivery has been accepted, the Customer is deemed to have accepted the item as is, and is responsible for ensuring that the Product reaches its destination safely and is stored as per the written instructions provided by Julia’s Cake & Eat It! to achieve best results for taste and quality and to avoid any damage.
Other considerations are:
1. THIRD PARTY COLLECTIONS
If a third party will be collecting the Product on the Customer’s behalf, this party will be given all appropriate information that would have been supplied to the Customer. The same conditions will apply as if the customer had collected the Product themselves. Any nominated third party needs to be notified to Julia’s Cake & Eat It! in writing by the Customer (text message, email, etc.) prior to collection and will be required to produce identification before the Product can leave the premises.
2. SERVING SIZES
Standard serves are based on a size of 1″ x 2″ (25x50 mm) for sponge cakes and 1″ x 1″ (25x25 mm) for rich fruit cakes. Cake serving sizes are estimated. Specialty cakes, carved cakes and the method of slicing may affect the ultimate number of servings. The Customer understands and accepts these terms and must order their products accordingly after having considered these variables.
If for any reason the event is postponed, please contact us immediately.
The new date proposed will be subject to availability (time and materials).
If the order is cancelled, and full payment has been received, the refund policy is as follows:
i) If the cancellation is up to one (1) month in advance of the event date, the Customer will receive a refund, less the initial deposit and the cost of any supplies already purchased for the Product(s).
ii) If the cancellation is less than seven (7) days prior to the event, there will be no refund given.
iii) Refunds will be paid within 30 days of cancellation.
iv) The monies, if owed, will be refunded via bank transfer only, and the Customer will need to provide these bank details to Julia’s Cake & Eat It! If the refund is to be made into the bank account of a third party then the Customer will be required to provide written authorisation to this effect.
Please note: Any non-refunded balance may be credited towards future purchases, at the discretion of Julia’s Cake & Eat It!
OWNER AND DATA CONTROLLER
Julia's Cake & Eat It! (“us”, “we”, or “our”) operates https://www.juliascakeandeatit.co.uk/ (the “Site”).
Address: 170 Woodcock Hill, Kenton, Harrow, Middlesex HA3 0NY
Contact email: Juliascake.firstname.lastname@example.org
Data Protection Officer: Julia May
We are committed to protecting and respecting your privacy.
This Site collects some personal data from its users.
By submitting personal data to us, you agree to us using your personal data as follows:
INFORMATION COLLECTION, PURPOSE AND USE
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to name, email address, cookies, usage data, password.
We may use your personal information to
send you our newsletters from time to time
manage contacts and send messages
ensure that content from our site is presented in the most effective manner for you and for your computer
provide you with information, products or services that you request from us which may be of interest to you
carry out our obligations arising from any contracts entered into between you and us
interact with external social networks and platforms eg: Facebook, Pinterest etc
allow registration and authentication
allow access to third party services’ accounts
manage hosting and backend infrastructure
interact with live chat platforms
carry out remarketing and behavioural targeting
display content from external platforms
carry out commercial affiliation
interact with support and feedback platforms
manage user database
Like many site operators, we collect information that your browser sends whenever you visit our Site.
This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics that collect, monitor and analyse this data.
Cookies are files with small amounts of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.
Like many sites, we use “cookies” to collect information.
Some of third parties such as for example Google Analytics and Google AdSense collect statistics in an anonymized and aggregated form and may not require the consent of the user or may be managed directly by us without the help of third parties.
Through browser preferences, it is also possible to delete cookies installed in the past, including the cookies that may have saved the initial consent for the installation of cookies by this Site.
Users can, for example, find information about how to manage cookies in the most commonly used browsers (e.g. Google Chrome, Mozilla Firefox, Apple Safari and Microsoft Internet Explorer) on the website of the browser of choice.
Your personal data may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”).
LAWFUL BASIS OF PROCESSING PERSONAL DATA
We may process personal data relating to users if one of the following applies:
users have given their consent for one or more specific purposes;
provision of data is necessary for the performance of an agreement with the user and/or for any pre-contractual obligations thereof;
processing is necessary for compliance with a legal obligation to which we are subject;
processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in us;
processing is necessary for the purposes of the legitimate interests pursued by us or by a third party.
We process and store your personal data for as long as required by the purpose they have been collected for.
personal data collected for purposes related to the performance of a contract between us and the user will be retained until such contract has been fully performed;
personal data collected for the purposes of our legitimate interests will be retained as long as needed to fulfill such purposes;
we may be allowed to retain personal data for a longer period whenever the user has given consent to such processing, as long as such consent is not withdrawn;
we may be obliged to retain personal data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.
We do not sell, trade, or otherwise transfer to outside parties your personal information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users (such as, for example, Wix, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Users have the right to do the following:
Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their personal data.
Object to processing of their data. Users have the right to object to the processing of their data if the processing is carried out on a legal basis other than consent.
Access their data. Users have the right to learn if data is being processed by us, obtain disclosure regarding certain aspects of the processing and obtain a copy of the data undergoing processing.
Verify and seek rectification. Users have the right to verify the accuracy of their data and ask for it to be updated or corrected.
Restrict the processing of their data. Users have the right, under certain circumstances, to restrict the processing of their data. In this case, we will not process their data for any purpose other than storing it.
Have their personal data deleted or otherwise removed. Users have the right, under certain circumstances, to obtain the erasure of their data from us.
Receive their data and have it transferred to another controller. Users have the right to receive their data in a structured, commonly used and machine-readable format and, if technically feasible, to have it transmitted to another controller without any undue delay.
Lodge a complaint. Users have the right to bring a claim before their competent data protection supervisory authority.
These requests can be exercised free of charge and will be addressed by us as soon as possible and always within 30 days.
The security of your personal information is important to us.
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our Site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.
In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Unfortunately, no method of transmission over the internet is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.